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Complaints

It's obviously annoying if you have a complaint about our products or services.
We want to help you and provide a desired solution.
Please mail to: info@secret-desire.nl

Our employees in the complaints department will review the complaint and attempt to everyone's satisfaction to resolve the complaint.
After receiving your complaint, you will receive a confirmation.
We will respond to your complaint within 14 days of receipt, may need more time, then we will inform them.
If you do not appreciate this, you can always make contact with the Department of mediation Webshop Hallmark where we belong.
From February 15, 2016 is for EU consumers also possible to register complaints through the ODR platform by the European Commission.
This ODR platform can be found at (http://ec.europa.eu/odr.)
When the pending complaint not elsewhere then you are free to file a complaint via the platform of the European Union.

In short: you have a complaint, tell us, are you satisfied tell others!

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