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Return policy

Return policy

You have to Secret Desire the right within 14 days, without giving reasons, to return an item (right of withdrawal). Within this period you can see the article, review and / or modify as you do in a store, unless otherwise stated. To your return to expedite you can easily use our return form.

After sending the revocation of your order, you need the items within 30 days after notification of the withdrawal return.

Through your return beforehand to sign your return can be quickly processed.
The cost of returning his own expense. (Unless it is a defect)

Both apparel (except lingerie) and other items can be returned at Secret Desire. Please note when returning your order that you return meets the following requirements:

    The product is in the - if reasonably possible - original condition and packaging factory
    The product is complete

Refund amount
By applying the right of withdrawal does not expire you any payment obligation. You'll have to pay within the prescribed period. By processing the return in our administration operative credit and have prepaid Ideal the order, we will return it ASAP. If you send the entire order return, no shipping costs. We will pay you back with the same payment as you paid us.

In general, we the purchase price within 30 days after termination refund. Dissolution occurs from the moment you brought us informed of the revocation of the purchase.

Pay attention! The following articles can, if the container is no longer sealed, will not be returned in connection with hygiene (this is also determined so by law):

    Strings and lingerie sets including a string or slip
    Tights and stockings
    All sex toys including vibrators and dildos
    Condoms, tablets, lubricants and massage means and creams

Above items can only be returned if the product is faulty. Defects must be reported within 30 days of receiving Secret Desire.

The original shipping will be removed on the invoice after receipt of the return if you return the entire order, unless a defect.
If you want to return an item please use our return form so that we can return soon to take into consideration.

Canceling your order
Every order can be canceled without giving any reason. Provided that this order has not been sent. Once your order is shipped, you will receive a shipping confirmation Secret Desire. Do you want to cancel your order after you've had a confirmation? Then answer your order confirmation or contact us or fill out the return form. The cancellation of the order will be confirmed by e-mail. Once your cancellation request is confirmed by us, Secret Desire reimburses the amount paid within 30 days after termination (withdrawal).

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